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Patient's Guide

Patient's Charter


As an initiative to accomplish Kempas Medical Centre’s mission, your right and responsibility as a patient is listed in the Patient’s Charter.

As a patient of Kempas Medical Centre, you have the right to:
  • Receive adequate medical information such as medical condition, diagnosis, treatment and prognosis.
  • Informed consent before any operation is carried out.
  • Be given medical treatment, including prompt treatment in emergency situations, in a safe, clean and comfortable environment.
  • Be entitled to refuse a recommended treatment and be discharged at your own risk.
  • Be entitled to request for a second opinion from another healthcare provider.
  • Privacy and patient’s confidentiality.
Apart from that, you have the responsibility as patient to:
  • Adhere to treatment plans, medical advice and instructions should you choose to accept them.
  • Adhere to policy, rules and regulations of Kempas Medical Centre at all times.
  • Pay your hospital bills within the stipulated time frame.
  • Respect and be considerate to hospital staff, doctors, other patients and visitors.
  • Fully and truthfully provide details of your medical, medication and treatment history as well as personal details including insurance and financial information.

Customer Care

Kempas Medical Centre
Lot PTD 7522, Jalan Kempas Baru,
Kempas, 81200 Johor Bahru, Johor

Available 24 hours
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