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Patient's Guide

Patient's Charter

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As an initiative to accomplish Kempas Medical Centre’s mission, your right and responsibility as a patient is listed in the Patient’s Charter.

As a patient of Kempas Medical Centre, you have the right to:
  • Receive adequate medical information such as medical condition, diagnosis, treatment and prognosis.
  • Informed consent before any operation is carried out.
  • Be given medical treatment, including prompt treatment in emergency situations, in a safe, clean and comfortable environment.
  • Be entitled to refuse a recommended treatment and be discharged at your own risk.
  • Be entitled to request for a second opinion from another healthcare provider.
  • Privacy and patient’s confidentiality.
Apart from that, you have the responsibility as patient to:
  • Adhere to treatment plans, medical advice and instructions should you choose to accept them.
  • Adhere to policy, rules and regulations of Kempas Medical Centre at all times.
  • Pay your hospital bills within the stipulated time frame.
  • Respect and be considerate to hospital staff, doctors, other patients and visitors.
  • Fully and truthfully provide details of your medical, medication and treatment history as well as personal details including insurance and financial information.
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Customer Care

Kempas Medical Centre
Lot PTD 7522, Jalan Kempas Baru,
Kempas, 81200 Johor Bahru, Johor

Available 24 hours
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