Patient's Charter
As an initiative to accomplish Kempas Medical Centre’s mission, your right and responsibility as a patient is listed in the Patient’s Charter.
As a patient of Kempas Medical Centre, you have the right to:
- Receive adequate medical information such as medical condition, diagnosis, treatment and prognosis.
- Informed consent before any operation is carried out.
- Be given medical treatment, including prompt treatment in emergency situations, in a safe, clean and comfortable environment.
- Be entitled to refuse a recommended treatment and be discharged at your own risk.
- Be entitled to request for a second opinion from another healthcare provider.
- Privacy and patient’s confidentiality.
Apart from that, you have the responsibility as patient to:
- Adhere to treatment plans, medical advice and instructions should you choose to accept them.
- Adhere to policy, rules and regulations of Kempas Medical Centre at all times.
- Pay your hospital bills within the stipulated time frame.
- Respect and be considerate to hospital staff, doctors, other patients and visitors.
- Fully and truthfully provide details of your medical, medication and treatment history as well as personal details including insurance and financial information.
